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05 February 2009

The body managing the borough’s council homes is finally set to receive the £135 million for improvements its poor performance caused it to lose out on 16 months ago.

Hackney Homes, the arms-length organisation set up to manage rents, maintenance and repairs, was awarded a two-star performance rating this week following the latest inspection by the public spending watchdog, the Audit Commission.

It was forced to revise its timescale on bringing all its homes up to the government’s Decent Homes standards from 2010 to 2013 after gaining just one star in the previous inspection and failing to secure additional millions available to it.

It means 7,000 households across the borough will now be modernised with new kitchens and bathrooms and windows.

The Audit Commission report ranks the delivery of services by Hackney Homes as “good”, saying it has addressed many of the weaknesses it had identified, including speeding up waiting times for repairs, reducing rent arrears and improving gas boiler servicing, estate cleaning and grounds maintenance as well as making value-for-money efficiencies and increasing customer satisfaction

However, the inspectors said that there was still room for improvement and satisfaction was low in areas including leaseholder services and response to tenants’ complaints was “weak”.


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